Fiber Installation

All 3residential packages will include free installation with no contracts! As we build out our system, we will be following the path of our DES power plant, so if you currently have overhead power lines, our fiber lines will be aerial, and if you have underground lines, we will bury the lines to your home.

Most premise installations take between 2 to 4 hours, depending on the layout of the home and the equipment being installed.

During a power outage, your fiber internet service will be unavailable unless your equipment is connected to a battery backup or generator.

Yes, fiber equipment such as the ONT and router require electricity to operate and must be connected to a power source.

Standard installations include basic connectivity to get your internet service up and running. Additional services—such as Ethernet runs, whole-home Wi-Fi systems, extra access points, or business-grade network layouts—may be available upon request and may include additional charges. Our team can review available options during installation to help meet your connectivity needs.

Yes, a responsible adult over the age of 18 must be present for the premise installation to allow access to the home and approve equipment placement.

Proper router placement ensures dependable service, allows easy access for maintenance, and supports optimal Wi-Fi and network performance.

For the best Wi-Fi performance, your router (RG/ONT) will be installed in acentral location near a standard power outlet. Central placement helps Wi-Fi signals reach all areas of your home or business more evenly, reducing dead spots and improving reliability. Installing the equipment in corners, basements, or utility rooms can weaken the signal. The equipment requires continuous power, so it must be placed near an existing outlet. Our goal is to set your service up for the best performance from day one.

We will install a Wi-Fi 6 or Wi-Fi 7 router (depending on your selected package) that connects directly to the fiber service. If you choose to use your own router, an Optical Network Terminal (ONT) will be installed to connect to the fiber, and an Ethernet handoff will be provided for your router. Mesh extenders can also be added to our provided router to expand Wi-Fi coverage throughout your home for an additional fee.

A premise installation is the inside portion of the setup, where equipment is installed inside your home or business and your fiber internet service is activated. This phase occurs during a scheduled time after the fiber drop is complete.